Capabilities_old

Capabilities

ORGANIZATIONAL CHANGE MANAGEMENT

ORGANIZATIONAL CHANGE MANAGEMENT

ORGANIZATIONAL CHANGE MANAGEMENT

With rapid changes in technology and missions, every organization not moving forward is falling behind. With any movement, comes change and for change to be as efficient and least disruptive as possible, it must be managed via a combination of planning, communication, leadership, and other supporting factors. Hartwood supports organizati

With rapid changes in technology and missions, every organization not moving forward is falling behind. With any movement, comes change and for change to be as efficient and least disruptive as possible, it must be managed via a combination of planning, communication, leadership, and other supporting factors. Hartwood supports organizational leadership with planning, implementation, and follow-up for changes both big and small while ensuring that any disruptions caused as a direct result of a change are sufficiently managed while allowing the organization to continue performing its core day-to-day operations.

ARTIFACTS: Service Catalogs, Strategic Service Management Plans, Service Delivery Procedures, and Processes

KNOWLEDGE MANAGEMENT

ORGANIZATIONAL CHANGE MANAGEMENT

ORGANIZATIONAL CHANGE MANAGEMENT

With an ever-increasing flood of information, data, and digital content combined with a more transitory workforce, government organizations are struggling to deal with their organizational knowledge. Hartwood works with organizations holistically to determine what information is generated from their service delivery, what information is n

With an ever-increasing flood of information, data, and digital content combined with a more transitory workforce, government organizations are struggling to deal with their organizational knowledge. Hartwood works with organizations holistically to determine what information is generated from their service delivery, what information is needed for their supporting processes, and how that information needs to flow within the organizations. We move organizations forward by working to modify the planning and utilization of information, and identification of knowledge by creating a Knowledge Management framework that integrates into the day-to-day operations of the organization. From these activities, we can identify supporting technologies, training requirements, and potential areas where existing knowledge can be leveraged to generate new areas of knowledge for the customer.

ARTIFACTS: KM Strategy, Integration Plans, KM Framework

SERVICE MANAGEMENT

ORGANIZATIONAL CHANGE MANAGEMENT

PROCESS DEFINITION AND RE-ENGINEERING

Understanding exactly what services an organization provides drives all other actions related to people, processes, and tools. We focus on helping organizations define their services, their service catalog, and the processes required to deliver those services to the satisfaction of the organization and the user of those services.

ARTIFACTS

Understanding exactly what services an organization provides drives all other actions related to people, processes, and tools. We focus on helping organizations define their services, their service catalog, and the processes required to deliver those services to the satisfaction of the organization and the user of those services.

ARTIFACTS: Service Catalogs, Strategic Service Management Plans, Service Delivery Procedures and processes

PROCESS DEFINITION AND RE-ENGINEERING

PROCESS DEFINITION AND RE-ENGINEERING

PROCESS DEFINITION AND RE-ENGINEERING

Processes and procedures make any organization function. The state of maturity of those processes varies greatly from organization to organization and from process to process. Hartwood works with organizations to determine the state of process development and to identify incremental modifications where appropriate as well as large-scale r

Processes and procedures make any organization function. The state of maturity of those processes varies greatly from organization to organization and from process to process. Hartwood works with organizations to determine the state of process development and to identify incremental modifications where appropriate as well as large-scale re-engineering efforts as required, in support of innovation and transformational activities.

ARTIFACTS: BPMN Process Diagrams, Process Documentation, Standard Operating Procedures (SOPs)

SHAREPOINT

PROCESS DEFINITION AND RE-ENGINEERING

RECORDS MANAGEMENT

Knowing the right tool and the right utilization of the tool is how Hartwood has integrated our SharePoint development and administration into the overall organizational process management. SharePoint has many capabilities and features that can be leveraged to support organizations with business process management, content management, and

Knowing the right tool and the right utilization of the tool is how Hartwood has integrated our SharePoint development and administration into the overall organizational process management. SharePoint has many capabilities and features that can be leveraged to support organizations with business process management, content management, and unique workflows. Hartwood has years of experience providing guidance, development and administration of SharePoint in support of government organizations.

ARTIFACTS: SharePoint Design Documents

RECORDS MANAGEMENT

PROCESS DEFINITION AND RE-ENGINEERING

RECORDS MANAGEMENT

Every organization generates records that need to be managed in compliance with organizational policy for the protection of the organization, and in many cases, in compliance with federal regulations and laws. We help organizations define policy for the identification, collection, management, and disposition of records. For government org

Every organization generates records that need to be managed in compliance with organizational policy for the protection of the organization, and in many cases, in compliance with federal regulations and laws. We help organizations define policy for the identification, collection, management, and disposition of records. For government organizations, we assist with email record management, artifact identification from organizational processes, and provide support with the collection of records across the organization into a compliant records management system. We have working relationships with many data analytic tool providers to assist with the proper identification of mass quantities of artifacts in support of records disposition management.

ARTIFACTS: Records Management Policies, Records Management Processes, Records Management Training, Disposition reporting

SERVICE CENTER SUPPORT

STRATEGIC COMMUNICATIONS

STRATEGIC COMMUNICATIONS

Providing personnel to answer the phone, respond to emails and provide tier support is a commodity. Hartwood supplies individuals that are highly trained and proficient in understanding the services our customers provide, how the technology supports existing and future-driven processes, and the people providing service delivery renders ou

Providing personnel to answer the phone, respond to emails and provide tier support is a commodity. Hartwood supplies individuals that are highly trained and proficient in understanding the services our customers provide, how the technology supports existing and future-driven processes, and the people providing service delivery renders our service desk support agent's capabilities to efficiently identify service interruptions, suggest options for workarounds, and accurately report the issue for resolution.

ARTIFACTS: Knowledge Center Articles, Metrics Analysis, Frequently Asked Questions (FAQ)

STRATEGIC COMMUNICATIONS

STRATEGIC COMMUNICATIONS

STRATEGIC COMMUNICATIONS

Promoting collaboration, building awareness, and educating organizational change stakeholders through proactive and targeted development of key messages has been proven to provide any change initiative a greater chance for success. From the communications plan generation to the identification of stakeholders, to the creation of the commun

Promoting collaboration, building awareness, and educating organizational change stakeholders through proactive and targeted development of key messages has been proven to provide any change initiative a greater chance for success. From the communications plan generation to the identification of stakeholders, to the creation of the communication products through distribution, we support organizations with all their strategic communication requirements.

ARTIFACTS: Strategic Communications Plan, Awareness Plan, Activity Matrix, Communication Materials (News Articles, Bulletins, Mass Emails)

TRAINING

STRATEGIC COMMUNICATIONS

TECHNICAL WRITING

At the heart of all organizations is the need for ensuring that across the organization the appropriate skills and knowledge are developed to bridge gaps and allow the appropriate resources to support an organization in the most effective manner. Hartwood designs, create and implement Organizational Training plans that support organizatio

At the heart of all organizations is the need for ensuring that across the organization the appropriate skills and knowledge are developed to bridge gaps and allow the appropriate resources to support an organization in the most effective manner. Hartwood designs, create and implement Organizational Training plans that support organizational change as needed for new or revised services, processes, and supporting Information Technology. We support training for individual projects and groups with training materials, post-training support guides, and training sustainment plans as the tools and processes continue to evolve. Hartwood also works hard to ensure that training is not an isolated event but is integrated into the overall organizational culture, to the degree required, to maintain the skills and knowledge at the appropriate level within the organization.

ARTIFACTS: Training Plans; Training Materials; Desk Side Guides; Toolbox Tips; Instructor-Led Training; Training Records, Virtual Training

TECHNICAL WRITING

VISUAL COMMUNICATION

TECHNICAL WRITING

Taking the complex and making it simple is the core definition of Technical Writing. Yet, at Hartwood, we believe in just enough documentation at the time it is needed, to allow our customers to deliver their services with the upmost professionalism and efficiency. In the rapidly changing technical and organizational realms, the method b

Taking the complex and making it simple is the core definition of Technical Writing. Yet, at Hartwood, we believe in just enough documentation at the time it is needed, to allow our customers to deliver their services with the upmost professionalism and efficiency. In the rapidly changing technical and organizational realms, the method by which supporting documentation is generated, utilized and maintained is also changing. Hartwood incorporates technology as common as MS Word to more advanced integrated digital media management platforms to get the appropriate documentation at the appropriate level of detail to those who need it.

ARTIFACTS: Standard Operating Procedures (SOP), System technical specifications, Requirements Documentation, Integrated Help

VISUAL COMMUNICATION

VISUAL COMMUNICATION

VISUAL COMMUNICATION

Organizations thrive by deploying a visual communication strategy that brings awareness, delivers content, and educates its users. Hartwood designs organizational marketing campaigns and creates digital content to fill knowledge gaps and disseminate information that addresses business goals, supports management of internal and external c

Organizations thrive by deploying a visual communication strategy that brings awareness, delivers content, and educates its users. Hartwood designs organizational marketing campaigns and creates digital content to fill knowledge gaps and disseminate information that addresses business goals, supports management of internal and external communication (memos, newsletters, etc.), provide training content for users, and establishes a brand presence to convey organizational messages, talking points, brochures, and other marketing items as needed across the enterprise. Our visual communications also include Application design and development, e-learning, GUI design, slick sheets, project branding guides, logo development, and others.

ARTIFACTS: Application Design and Development Plan and Products, E-learning Products, GUI Design, Slick Sheets, Digital Animation, Project Branding Guides, System End User Guides, Training, Logo Development, Website Design and Development, Newsletters

CYBER SECURITY

VISUAL COMMUNICATION

VISUAL COMMUNICATION

Hartwood provides cyber security RMF process support, defensive cyber operation support, incident response, policy development, engineering, technical writing, and security training to assist system owners with FISMA, NIST, and all other applicable instructions, regulations, and orders. Hartwood also provides STIG implementations and ass

Hartwood provides cyber security RMF process support, defensive cyber operation support, incident response, policy development, engineering, technical writing, and security training to assist system owners with FISMA, NIST, and all other applicable instructions, regulations, and orders. Hartwood also provides STIG implementations and assessments for Accreditation efforts and overall cyber hygiene.

ARTIFACTS: POA&M, Integrated Test Plan, Implementation Plan

SYSTEM DESIGN

FINANCIAL ANALYSIS

SYSTEM DESIGN

Technology is so much more than just a product designed for utilization. The rate of transformation and advancement in technology is amazing and without a good system design, organizations are often unable to utilize new capabilities or spend years rebuilding. Hartwood documents the processes, the data flow, information utilization, an

Technology is so much more than just a product designed for utilization. The rate of transformation and advancement in technology is amazing and without a good system design, organizations are often unable to utilize new capabilities or spend years rebuilding. Hartwood documents the processes, the data flow, information utilization, and the end-user expectations for all systems we design so that when changes are required, and there are always changes required, it is easy to determine the impact of the changes to both existing capabilities and the end-users.

GOVERNANCE

FINANCIAL ANALYSIS

SYSTEM DESIGN

Data governance is an ever-expanding requirement across all organizations with the growth of IT system utilization and content creation. Analyzing existing data, the current and expected usages for the data, and then establishing, implementing, and monitoring a data governance plan is vital to ensuring the security, availability, and lifecycle, of data across the organization.

FINANCIAL ANALYSIS

FINANCIAL ANALYSIS

PROGRAM MANAGMENT OFFICE

At the heart of all organizations is the need to ensure that individual knowledge and skills are developed, across the organization, to allow the appropriate resource to support the organization in the most effective manner. Hartwood designs, create and implement Organizational Training Plans that support organizational change as needed f

At the heart of all organizations is the need to ensure that individual knowledge and skills are developed, across the organization, to allow the appropriate resource to support the organization in the most effective manner. Hartwood designs, create and implement Organizational Training Plans that support organizational change as needed for new or revised services, processes, and supporting Information Technology. We support training for individual projects and groups with training materials, post-training support guides, and training sustainment plans as the tools and processes continue to evolve. Hartwood also works hard to ensure that training is not an isolated event but is integrated into the overall organizational culture to the degree required, to maintain individual knowledge and skills at the appropriate level within the organization.

PROGRAM MANAGMENT OFFICE

SERVICE CONTRACT ACT SUPPORT

PROGRAM MANAGMENT OFFICE

Supporting an enterprise program or multiple projects requires multiple skill sets that cross all aspects of program and project management. Hartwood provides staff with financial management/analysis, project management, large-scale scheduling, and overall subject matter expertise to link all the components of a successful Program Management Office (PMO).

SYSTEM DEVELOPMENT

SERVICE CONTRACT ACT SUPPORT

SERVICE CONTRACT ACT SUPPORT

Transforming organizational requirements for support of service delivery into new or renewed information technology systems requires a detailed understanding of the organization, the business processes the tool will support, and the linkages across data, users, and compliance. Hartwood supports organizations as they strive to increase eff

Transforming organizational requirements for support of service delivery into new or renewed information technology systems requires a detailed understanding of the organization, the business processes the tool will support, and the linkages across data, users, and compliance. Hartwood supports organizations as they strive to increase efficiency and minimize time-consuming retraining by developing intuitive systems that support the organization.

SERVICE CONTRACT ACT SUPPORT

SERVICE CONTRACT ACT SUPPORT

SERVICE CONTRACT ACT SUPPORT

Being able to successfully initiate, support, and execute Service Contract Act (SCA) contracts requires a company with the infrastructure in place to ensure optimal service delivery, compliance, and customer satisfaction. Hartwood not only ensures the work is completed above government-defined standards but we provide detailed process an

Being able to successfully initiate, support, and execute Service Contract Act (SCA) contracts requires a company with the infrastructure in place to ensure optimal service delivery, compliance, and customer satisfaction. Hartwood not only ensures the work is completed above government-defined standards but we provide detailed process analysis to ensure our services are rendered with proficiency and superior quality.

ARTIFACTS: Information Management Plan, Mobile Application Design and Development, End User Support Guide for Tailoring Request Information Management System

CASE MANAGEMENT

CASE MANAGEMENT

CASE MANAGEMENT

Anyone who has tried to move packages through the Senior Leadership Approval Process or manage tasks down multiple levels understands the importance of Case Management to an organization. Hartwood does not create case management technologies, we help organizations create the systems around the technology such as an organizational structur

Anyone who has tried to move packages through the Senior Leadership Approval Process or manage tasks down multiple levels understands the importance of Case Management to an organization. Hartwood does not create case management technologies, we help organizations create the systems around the technology such as an organizational structure for tasking, training, strategic communications, and leveraging the technology capabilities they have to support their business processes.